Chat support services help an organization in being more productive

Chat is one of the newest forms of communication that has risen to popularity with the emergence of web technologies. Since the emergence of chatting, people have developed a sense of liking towards this mode of communication and some are more adept to chatting than having an actual conversation over the phone. Today, most of the people are more comfortable in chatting rather than having a conversation over the phone. Keeping this fact in mind, companies have developed a much more efficient mode of support that provides the ability to the customers to seek support through chatting. This mode of support is known as Chat support services. Chat support services is one of the widely used mode of customer supports that companies tend to use.

Some of the most successful companies in the industry provide chat support services to their customers. Mostly, the companies that want to provide each and every possible facility to the customer and want to ensure that they retain their customers at every cost tend to choose chat support services as an option to provide to their customers.

Better Management of Calls taken

Management of calls taken is one of the most important perks that Live Chat BPO Services offer. This is what makes the process all the more feasible for the companies to implement. Management of calls taken by the agents better prepares them to handle their calls and provide much better experience to the customers. Meanwhile simple queries or complaints can easily be handled through chat increasing the efficiency as well as productivity of the support team.

Better Channelization of Calls for the agents

Companies always try to make sure that they take maximum number of calls without putting too much pressure on their workforce. Chat support services can be used to handle the customers that are more comfortable with their issues being resolved through chat. Chat support provides a great perk of enabling the chat support agents to handle more than one customer at the same time. This means that a large volume of queries can be efficiently handled through chat support. However, in case of queries that could not be resolved through chat support or that need a voice agent, queries can be solved by the calling agents. This minimizes the workload of the calling agents and perfectly balances the workload of entire customer services operations.

Ability to handle more than one queries at a time

Chat support unlike call support can allow an agent to effectively solve more than one queries from more than one people at a particular time. This ability provides the chat support agents and the call centre with the ability to answer huge volumes of queries without fail. This is why it has been appreciated and used by most of the businesses in the industry in today’s age.

Ability to ensure better customer satisfaction

Some customers prefer one on one conversation through calling while some customers prefer to get their queries solved on chat. Facilitating these customers by providing them with the chat support can increase your customer retention as the customer satisfaction too rises. Serving the needs of the customers is the only way through which a company can be successful. Therefore you must always make sure that you provide the best possible support to the customers.

Live Chat BPO Services can deliver best results

Live chat BPO services are one of the smartest ways to deliver top notch chat support services without dividing your attention from the core services. You can avail best in class infrastructure, technology and personnel with the help of live chat bpo services.

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Top Outsourcing Trends that will Impact Healthcare Businesses in 2019

Healthcare companies in the USA have witnessed both ups and downs in their respective tenures. While some medical businesses have emerged as dominant players in the market, others are facing neck to neck competition from one another.
The healthcare Industry in the US is constantly facing several challenges of rising aging populations, chronic diseases like diabetes, cancer, etc. and increasing cases of mental disorders. To tackle this and other challenges, the Affordable Care Act was signed into law by President Barack Obama on March 23, 2010. The main objective of the act was to make medical services affordable and provide medical cover to more and more citizens. However, this is not the ground reality as there is a huge surge in healthcare prices. America might be considered a global leader in most scenarios, however, when it comes to providing affordable and adequate healthcare services, it has failed miserably. The high fees and limited availability of skilled doctors have made the situation even worse.

How Outsourcing can Lead Your Business towards Profitability?

One sure shot way to make medical services affordable again is through outsourcing most of the healthcare services to BPO companies based in developing nations. All healthcare entrepreneurs believe that outsourcing is a cost-effective strategy which can make any business save huge amounts of money on operational costs. Outsourcing enables a business to get access to a skilled workforce who are qualified to take on projects of any size and complexity. A business can then easily focus on improving overall patient care and diagnostics to provide world-class medical treatment.

Now we shall discuss the top medical services which are popularly being outsourced in current times.

Healthcare Data Entry
Almost all hospitals, clinics, and medical labs produce enormous amounts of data in paper format. These data consist of crucial information like patient biometrics, tests undertaken, prescriptions, appointment details, etc. Any loss in data can hamper the experience of a patient and also the reputation of a medical business. Also, paper documents take enormous space for storage and can be easily lost or destroyed during transit from one medical division to the other. Outsourcing healthcare data entry services can help in converting paper documents into digital formats which are much safer and easier to store. Medical documents are almost being produced every minute and managing a big team for data entry comes as a big challenge. A BPO company has a skilled back office team who can manage and enter data briskly within the given time frame. So now your business no longer needs to suffer because of hefty patient documents.

Medical Records Indexing

Medical records indexing is an important function which involves organizing and categorizing medical information such that it can be easily retrieved in the future.
Indexing medical records help a company to store crucial information like patients demographic details, ailments, medical insurance details, etc. Through the help of this procedure doctors and physicians can easily access a patients medical history to provide better and necessary treatment. While outsourcing, a medical company is required to send scanned copies of documents, which are then reviewed and segregated by experts and stored accordingly. Outsourcing medical records indexing services help a business in organizing and storing crucial medical data with a great level of accuracy. As improper storage will make data retrieval an almost impossible task. Scanning, digitizing and Indexing happens to be the sure way to conveniently manage medical records and ensures smooth operations for any medical company.

Healthcare Call Center

Call centers form an integral part of any healthcare organization. Patients or their families might wish to contact the customer support team to gain vital insights about pricing, appointments, availability of a service, operating timings, etc. Customers might also wish to share valuable feedbacks or complaints regarding a particular medical service. Every medical business needs to address all such queries and complaints in real time to improve customer experience. Emergency departments in hospitals and clinics need to operate on a 24/7 basis, which means that there call center team must be available round the clock as well. An outsourcing company makes this possible as it offers uninterrupted services. They have a team of trained agents who can handle customers with ease over calls and provide necessary solutions. They realize that medical information can be sensitive in nature and hence successfully maintain a non-judgemental attitude towards the patients. The team of call center agents is also highly scalable depending upon the growing requirements of a business. Hence, all these points convince a business to chose healthcare call center outsourcing services.

Medical Billing Payment Posting

When it comes to the medical billing process most companies only focus on coding and documentation and only give last thought to the process of payment posting.
Payment posting is the final step of medical billing in which the payment amount is posted or entered into the account of the patient. Medical payment posting is indeed a critical part of the medical billing cycle and a small error can lead to unavoidable problems for both the business and the customer. For example, if the amount of a surgical procedure which cost $50 is posted as $500 into the patient account. Then it can lead to major complications which can result in inaccurate revenue records for the company. A BPO company has a skilled work-force to facilitate accurate medical billing payment posting services. They have years of experience in providing error-free payment posting solutions.

Winning the E-commerce Battle: E-commerce Call Center Services.

Globally, it has been a trend for most businesses to have an e-commerce portal of their own. These modern business firms founded by young and passionate entrepreneurs have ventured into almost every category of products and services possible – electronics, fashion, grocery, furniture, home appliances, beauty products, health and fitness products etc. Customer service for all these products needs in-depth understanding of the product and the category it falls under.

In the ever-growing e-commerce industry, providing the appropriate customer service can make or break any brand. For improving customer retention rate, enabling positive customer experience is a must. A single unhappy customer can significantly affect a company’s reputation and lower its brand image. This can further lead to low sales figure for the e-commerce firm. According to the latest research, about 86% customers stop purchasing from a company due to bad customer service experiences. Hence it is of great importance that the first point of contact of service is generous, understanding and professional. All these qualities can help an e-commerce company to get an edge over other rival companies and win customers in this everlasting race.

Top 5 Benefits of e-commerce call center services

Call center services have the power to improve customer satisfaction and customer retention rates. This is perhaps no rocket science that any e-commerce company that provides exceptional call center services will surely overhaul other e-commerce companies which fail to do so.E-commerce call center services can be outsourced to BPO companies in the developing nations like India in order to reduce costs and improve focus on product research and production.

Ecommerce Call Center Services

1) 24/7 customer assistance:

No one can possibly predict when an online shopper might attempt to contact any business. Providing call center services 24/7 can surely help prevent this dilemma. Even during non business hours  , every customer deserves to be handled by a courteous operator every time, who has the required knowledge and is ready and waiting to respond to queries. Every business these days is looking to dominate the global market and the sure shot way to achieving that is by providing call center services 24/7 such that international clients are also taken care of and do not feel secluded.

2) Order taking and processing :

Many a times a customer might find it difficult to place an order due to lack of knowledge, literacy, language barriers etc. Complicated user interface of an e-commerce website might also add to his or her problems. In such cases the customer is bound to contact the call center team for placing of an order. Agents are trained to  assist with billing concerns,enable product returns, and track shipments to help the customer. A sale is not a sale unless the order is completely processed and the payment for which is made.

3) Handle customer complaints and queries :

Every business always has to deal with irate customers and displeased buyers who are ready to shout this out to the world. The products or services might be the best in class. However, people will still find smaller things to complain about. Customer complaints need to be handled with proper care and understanding otherwise it may make the customer even more agitated.

Customer may have many queries related to the specifications of a product, its uses, discounts, delivery date, tracking shipments etc. Call center service can help solve such customer queries by assisting the customers and furnishing them with the required information.

4) Upsell and cross-sell:

Upselling is a popular sales technique used to  encourage customers to purchase a higher priced product than the one they are looking to purchase. Cross-selling on the other hand encourages  customers to buy related or complementary products. Both these sales strategies can be put to effect when the customer makes contact with the call center team. They help to boost sales for a business by providing additional sales opportunities.

5) Win customer trust:

Before customers make a purchase from an e-commerce store, they need to be able to trust the business. The customer needs to be sure  that the product claims are accurate and that what is being sold matches with their expectations. Customers also need to trust that if anything goes wrong with the transaction or product, they shall be surely supported. Having a dedicated call center for an e-commerce business helps the customer to gain that much-needed trust as they are aware that they can seek solution over a call at any point of time.

Importance of Product Data Entry Services for E commerce Business

Gone are the days when sellers had to sell a product within the vicinity of their local shops or stores. This was a challenge in itself as it limited the number of customers a seller could possibly get access to. The rise of internet usage across the globe certainly gave birth to the emergence of several ecommerce portals in the early 90s. Initial e-commerce portals like amazon.com, ebay.com etc. managed to seek a lot of attention as well as doubt regarding their success. The rest is history. Now with each passing day, more and more people are buying products online than ever before. E-commerce portals have proved to be a blessing for sellers as now their customer base is not limited to any particular locality or region. Every seller can become a global seller if they showcase the right potential. E-commerce companies in the US are looking to outsource ecommerce product data entry services from companies present in India for cost-saving.

ecommerce

The question of the hour: So what is e-commerce product data entry?

Every e-commerce portal lists various products for the target customer to view and distinguish among other similar products. Every product contains several product images and also accurate data about product description and specifications. Other important information like product price, discount, availability, mode of payment, expected delivery date etc. are also mentioned to further assist the customer. Ecommerce data entry helps put all these pieces of information in their appropriate places.

1) Effortless catalog management:

For any growing business which sells its products online, catalog management is of utmost importance. Products must be segregated according to the product category and subcategory they fall under. Catalog management is a daunting and time-consuming process and hence can be outsourced in order to reduce  costs and focus on product development. The BPO company has a proper trained team of experts in building and designing product catalogs.

2) SEO for improving sales :

SEO or Search Engine Optimization is essential to improve google ranking of any e-commerce website and the products it sells. The higher ranking of the website would ensure more visibility to customers and would in turn increase sales for the company. The partner BPO company is equipped with the right experts who can provide seo solutions for the ecommerce website.

3) Reduced costs:

Hiring and maintaining appropriate talent for product data entry can prove to be an expensive affair. The cost of manpower in first world countries like the US is much higher than developing countries like India.  Hence such companies can directly tie up with BPO companies in India and save a hefty amount on manpower costs.

4) 24X7 Service :

When an e-commerce company is attempting to sell its products to the global audience, it needs to constantly update new products and edit existing product descriptions.  Such necessary changes need to be made on a 24×7 basis. E-commerce product data entry services are provided on a 24×7 basis such that the global audience can be taken care of.

5) High Accuracy and Greater work speed:

Information and data about product availability need to be updated on the e-commerce website on a minute to minute basis. This makes it a very hefty task. However, BPO partner companies have people who are equipped with the appropriate tools which enable them to complete the task with higher accuracy and in the  least amount of time.